Terms and Conditions

THE CUSTOMER when using our website is responsible for the veracity of the information provided. Likewise, the data provided by the CLIENT representative will be treated in accordance with the Privacy Policy that is collected on the website www.losportales.cu of the company Los Portales S.A.


The Sales Order procedure will follow the following steps:

1. Customer Registration

THE CUSTOMER must register before beginning the process of selecting merchandise that he wishes to buy, once it is finished he goes to the order confirmation section. This confirmation makes the agreement between the parties total.

THE CUSTOMER registers by filling in a form their data, registering in the system with a Customer name and a specific password. THE CUSTOMER must undertake to make diligent use of them and not make them available to third parties, as well as to notify the SUPPLIER of the loss, theft or possible unauthorized access of a third party, so that the blocking of the platform immediately.

2. Case of purchase

The products you wish to purchase selected and added to the shopping bag by clicking on the corresponding icons.

The products that appears on the web in real time, that is, all the merchandise is available in our warehouses. In case of lack of stock of any merchandise, THE CLIENT may make a reservation request by calling or writing to ventas@losportales.cu.

3. Order Confirmation

After THE CUSTOMER makes the order, THE SUPPLIER will confirm by email, regarding the goods that delivered.

For any information about the order, THE CUSTOMER will have the customer service phone 7204 4153 ext. 118 or via email ventas@losportales.cu, in any case the matter in the message or to the telex-operator the order number that was assigned indicating in the email the confirmation of the order.


Los Portales S.A. By their own account or that of a third party contracted to provide measurement services, they can use cookies when the user browses the website. Cookies are files sent to the browser through a web service in order to record the user's activities during their browsing time.

The cookies used are only associated with an anonymous user and his computer, and do not provide the CLIENT's personal data by themselves.

With cookies, it is possible that the server where the web is located recognizes the web browser used by the CLIENT in order to make navigation easier. They used to measure the audience and traffic parameters, control the process and number of entries.

THE CLIENT has the possibility to configure his browser to of the reception of cookies and to prevent their installation on his computer. Please consult your browser instructions and manuals for more information.

In any case, cookies have a temporary nature with the sole purpose of making their subsequent transmission more efficient. In no case be used to collect personal information.


Here are some of the precautions that we advise our clients to take:

Access our website from a reliable and personal computer; do not do so on public or third party sites.

Do not allow your Internet browser to save your passwords.

Remember that the password of your Company is confidential and of use of the authorized person. Do not write, share or leave it in the sight of other people.

Do not provide your information by email or on a different site from www.losportales.cu.

Be sure to disconnect the browser session after accessing a security zone or entering your username or password. Los Portales S.A. guarantees that upon exiting the application, the session expires to cover it from any unauthorized access.